This Privacy Policy explains how EPCarGuy collects, uses, and protects your personal information when you visit our website, browse our inventory, contact us, or do business with our dealership. By using this site or sharing your information with us, you agree to the practices described in this Privacy Policy.
This policy is intended for visitors and customers in the United States and applies to the online services available at https://www.epcarguy.com/ and to the offline information we collect through our dealership locations.
This policy is intended for visitors and customers in the United States and applies to the online services available at https://www.epcarguy.com/ and to the offline information we collect through our dealership locations.
We collect information that helps us serve you better, process your requests, and operate our business. The types of information we may collect include:
Information you provide directly
Information collected automatically
Information from third parties
We may combine information we receive from you with information we collect automatically or obtain from third parties to help keep our records accurate and provide you with a better experience.
Information you provide directly
- Contact details such as your name, email address, phone number, and preferred language.
- Information you submit through contact forms, financing applications, trade-in or appraisal requests, service inquiries, and test-drive bookings.
- Details related to a potential or current vehicle purchase, such as vehicle preferences, budget, and trade-in information.
- Any other information you choose to provide when you communicate with us by phone, email, text message, social media, or in person at our locations.
Information collected automatically
- Device and browsing information such as your IP address, browser type, operating system, pages viewed, referring pages, and the dates and times of your visits.
- Usage and interaction data related to how you use the website, such as clicks, scrolls, search terms, and time spent on different pages.
- Approximate location information derived from your IP address or browser settings, where permitted.
Information from third parties
- Information from financing partners, lenders, or credit providers when you apply for vehicle financing.
- Information from service providers that help us analyze site usage, advertise, or improve our services.
We may combine information we receive from you with information we collect automatically or obtain from third parties to help keep our records accurate and provide you with a better experience.
We use the information we collect for purposes related to running our dealership, serving our customers, and improving our website and services, including to:
- Respond to your requests for information, quotes, test drives, trade-in appraisals, or service appointments.
- Process and review financing applications, including working with lenders or other financial institutions to help you secure vehicle financing.
- Communicate with you about your inquiries, applications, purchases, service visits, or other interactions with EPCarGuy.
- Maintain our internal records, such as sales, service, and customer support records.
- Improve our website, inventory presentation, marketing, customer service, and overall dealership operations.
- Send you promotional messages, offers, or updates about vehicles, services, or events that may interest you, where permitted. You can opt out of marketing communications at any time as described in the “Your Choices and Rights” section below.
- Protect against fraud, unauthorized transactions, claims, and other liabilities, and to manage risk exposure.
- Comply with applicable laws, regulations, legal processes, and law enforcement requests.
Our website uses cookies and similar technologies to help it run smoothly and to understand how visitors use it.
What cookies are
Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences over time so you do not have to re-enter them each time you visit.
Types of cookies we may use
Third-party tools
We may use third-party analytics and advertising tools that place their own cookies or similar technologies on our site to help us measure traffic and deliver relevant content. These third parties may collect information about your online activities over time and across different websites.
Your cookie choices
Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies or alert you when cookies are being sent. If you choose to disable cookies, some parts of our website may not function properly. At this time, we do not respond to “Do Not Track” signals from browsers.
What cookies are
Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences over time so you do not have to re-enter them each time you visit.
Types of cookies we may use
- Essential cookies that are necessary for the website to function properly, such as enabling basic navigation and access to secure areas.
- Performance and analytics cookies that help us understand how visitors interact with the site, so we can measure and improve performance and user experience.
- Functionality cookies that remember your preferences and help us customize certain features for you.
Third-party tools
We may use third-party analytics and advertising tools that place their own cookies or similar technologies on our site to help us measure traffic and deliver relevant content. These third parties may collect information about your online activities over time and across different websites.
Your cookie choices
Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies or alert you when cookies are being sent. If you choose to disable cookies, some parts of our website may not function properly. At this time, we do not respond to “Do Not Track” signals from browsers.
We share your information only as needed to run our business, provide you with services, and meet legal obligations. We may share personal information with:
- Financing partners and lenders who help evaluate and process your credit or financing applications.
- Service providers who perform services on our behalf, such as website hosting, data analytics, payment processing, customer communications, marketing support, or data storage. These providers are permitted to use your information only to perform services for us.
- Business partners involved in vehicle-related services such as warranty providers, parts suppliers, or insurance-related partners, where relevant to your purchase or service.
- Legal and safety purposes when we believe disclosure is appropriate or required to comply with the law, enforce our terms and conditions, protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
- Business transfers in connection with a merger, acquisition, sale of assets, reorganization, or similar transaction involving EPCarGuy, where customer information may be transferred as part of the business assets.
We take reasonable steps to protect the personal information we collect and store using administrative, technical, and physical safeguards designed to help protect against unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we keep information may depend on factors such as:
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The length of time we keep information may depend on factors such as:
- The type of information and the purpose for which it was collected.
- Our legal, regulatory, tax, accounting, or reporting obligations.
- The need to resolve disputes, enforce our agreements, and maintain accurate business and financial records.
We want you to have control over how we use your information. Depending on how you interact with EPCarGuy, you may be able to:
- Update or correct your information by contacting us if any of the personal details we have about you are inaccurate or incomplete.
- Opt out of marketing emails or texts by following the unsubscribe instructions in our messages or by contacting us using the details in the “Contact Us About Privacy” section below. Even if you opt out of marketing, we may still send you non-marketing messages related to your purchases, applications, or service visits.
- Adjust your browser settings to control cookies and similar technologies, as described in the “Cookies and Tracking Technologies” section.
- Request access or deletion of certain personal information we hold about you, subject to legal and business limitations. We may need to verify your identity before fulfilling your request and may keep certain information where required by law or for legitimate business purposes.
Our website and dealership services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible.
If you believe a child under 13 has provided us with personal information, please contact us using the information in the “Contact Us About Privacy” section so we can investigate and address the situation.
If you believe a child under 13 has provided us with personal information, please contact us using the information in the “Contact Us About Privacy” section so we can investigate and address the situation.
Our website may contain links to other websites, apps, or services that are not owned or controlled by EPCarGuy, such as lender sites, map services, vehicle history providers, or social platforms. We are not responsible for the privacy practices, security, or content of those third-party sites.
When you leave our website or interact with a third-party feature, any information you provide is governed by that third party’s privacy policy and terms, not this Privacy Policy. We encourage you to review the privacy policies of any third-party sites or services you visit.
When you leave our website or interact with a third-party feature, any information you provide is governed by that third party’s privacy policy and terms, not this Privacy Policy. We encourage you to review the privacy policies of any third-party sites or services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and adjust the effective date at the top or bottom of the policy. In some cases, we may provide additional notice, such as by email or a notice on our homepage.
Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.
Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.
If you have any questions about this Privacy Policy, our data practices, or if you would like to make a request related to your personal information, you can contact us using the form below or by using the dealership contact details provided.
Privacy Request Form
Dealership Privacy Contact Details
You can also reach us using the following contact details:
Email
info@epcarguy.com
Mailing address
EPCarGuy
5544 E. Paisano Dr; 9596 N. Loop; 1272 Lomaland
El Paso, TX
Phone numbers
Paisano: 915-234-2573
N. Loop: 915-303-2573
Lomaland: 915-731-3117
Please include your name, contact details, and a brief description of your request so we can help you efficiently.
info@epcarguy.com
Mailing address
EPCarGuy
5544 E. Paisano Dr; 9596 N. Loop; 1272 Lomaland
El Paso, TX
Phone numbers
Paisano: 915-234-2573
N. Loop: 915-303-2573
Lomaland: 915-731-3117
Please include your name, contact details, and a brief description of your request so we can help you efficiently.